Booking Terms & Conditions

Permitted arrival/departure time

Mendip Ski Camp cancellation policy

No refunds within 4 week of arrival date.

The site is not liable for any refund in the event of force majeure.

No refunds/discounts for inclement weather, late arrivals or early departures.

If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. You may wish to buy holiday insurance for cancellations and for your property/injury whilst away.

Deposit Payments will not be refunded.

Payment

Full amount at the time of your booking.

Payment methods accepted on the park

Cash

Terms and conditions

Site booking terms and conditions

Please read the park terms and conditions below

Admission

All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
At least one of the party members must be aged 21 or over.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Please pick any available pitch on arrival.

Coronavirus

Minimum spacing of 3 metres between pitches.
Protective masks must be worn at all times in common areas.
There are no bins onsite: all rubbish will need to be taken home with you.

Dogs

Dogs must be kept on leads and supervised at all times.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Extras

Motorbike(s) can be brought instead of the car(s) included.

General

Bookings are nominative and non-transferable.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site.
Please note that the toilet/shower facilities are unisex.
Public areas are non-smoking.
Quiet hours must be respected between 9:30 p.m. and 9 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The site is not liable for any refund in the event of force majeure.

Reception

There is no reception on-site: on arrival please contact the number provided on your booking confirmation.

Safety

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Guests are advised to bring a good quality torch with them as parts of the site are unlit.

Taxes

This area is not subject to city tax.

Vehicles

Twin axle vehicles are not permitted on site.